Who we are

Beyond by RS2 is the new brand of RS2 Financial Services GmbH and RS2 Zahlungssysteme GmbH. As part of the RS2 Group, Beyond by RS2 offers a complete range of payment solutions for merchants and service providers/partners – from card acceptance and payment processing to POS terminals, eCommerce solutions and attractive additional services, as well as card issuing services. 

With our innovative cloud-based and in-house developed technology, we support companies in working faster, more efficiently and in a more customer-friendly way. 

Become part of our team – and help us shape the future of payments.

About the role

We are looking for a dedicated and service-oriented individual for our Operations team. This role encompasses both dealer onboarding, including all contract reviews and activating dealers in the RS2 system landscape, as well as customer service – by phone and email.

Responsibilities

• Creating and managing new customer accounts in the RS2 FS system landscape
• Performing customer identification and verification, including KYC checks
• Processing orders, forms, applications and other inquiries
• Contact person for various existing customers and answering inquiries both personally (by phone) and digitally
• Handling complaints regarding payment transactions
• Forwarding of inquiries and unresolved problems to the responsible department

Requirements

• Completed commercial vocational training or completed studies
• At least 2 years of professional experience, ideally experience in customer service or with customer contact
• Experience in finance, IT or insurance is an advantage, but career changers are also welcome.
• Confident handling of classic computer application software and general technical tools
• Fluent German and English skills (both spoken and written)
• Openness to digital processes and software
• Strong communication skills and customer focus

What you can expect

• Trust-based working hours
• Needs-based certifications and further training
• Respectful interaction, open communication and dynamic teams
• 30 days basic vacation

Have we sparked your interest? Then apply now at: recruitment_germany@rs2.com